Effective Date: September 21, 2026
By accessing or using the website, client portal, and related services (the "Service") provided by Oasis Web Design ("we", "us", "our"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service. These Terms apply to all visitors, prospective clients, and client-portal account holders.
We provide digital product services, including: website design and development, web application development, business automation, client and staff portals, AI agents and assistants, and custom software solutions. The specific scope, deliverables, timeline, and price for any project are defined in a separate proposal, statement of work, or agreement between you and us.
Access to the client portal is by invitation. You must be 16 or older to hold an account. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account, and you agree to notify us promptly of any unauthorized use. You may sign in using a supported third-party provider (such as Google); your use of that provider is subject to its own terms.
Clients agree to provide timely and accurate information, content, assets, feedback, and access needed to perform the work. Client-caused delays may affect timelines and pricing. Clients are responsible for the legality and accuracy of content and materials they provide to us.
Payments are processed securely through Stripe. Subscription plans are billed on a recurring basis (monthly or yearly, depending on the plan) until canceled. One-time project fees are billed according to your project agreement. Unless otherwise stated, invoices are due within the terms specified on the invoice. You authorize us and Stripe to charge the agreed amounts. Taxes, where applicable, are your responsibility.
Subscriptions renew automatically until canceled. You may cancel a subscription at any time through the client portal or by contacting us; cancellation takes effect at the end of the current billing period. Refunds are handled as described in your project agreement or as required by law. One-time project fees are generally non-refundable once work has begun, except where a written refund policy applies or where required by law. If you believe a charge is erroneous, contact us at [CONTACT EMAIL] promptly.
We may send agreements and documents for electronic signature through DocuSign. You agree that signatures applied through such platforms are legally binding to the same extent as handwritten signatures, subject to applicable electronic signature laws.
Upon full payment, ownership of final custom deliverables (excluding third-party licensed assets, open-source libraries, and tools) transfers to the client, to the extent stated in your project agreement. We retain the right to display completed work in our portfolio and marketing unless you and we agree otherwise in writing. The Service itself, including the website, branding, and underlying platform, remains our property or that of our licensors. You grant us a license to use content and materials you provide as needed to perform the services.
You agree not to: use the Service for any unlawful purpose; upload content that infringes others' rights; attempt to gain unauthorized access to the Service or its systems; interfere with the Service's operation; scrape, crawl, or abuse the Service; or use the Service to send spam or malicious content. We may suspend access for violations.
The Service integrates with third-party tools (such as Stripe, DocuSign, and sign-in providers). We are not responsible for the availability, accuracy, or practices of third-party services, and your use of them is subject to their terms and policies.
We strive to keep the Service available but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control, including our platform provider's operations. We are not liable for downtime except as required by law or a written agreement.
Support requests and feature requests submitted through the client portal are handled based on priority and scope. Feature requests requiring development may incur additional fees, which will be communicated and approved before work begins.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, UNINTERRUPTED, OR THAT RESULTS WILL BE ACHIEVED.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM OR RELATED TO THE SERVICE. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM IS LIMITED TO THE AMOUNT YOU PAID US FOR THE SERVICE GIVING RISE TO THE CLAIM, OR, IF GREATER, THE MINIMUM REQUIRED BY LAW.
You agree to indemnify and hold us harmless from claims, damages, and expenses arising from your use of the Service, your content, or your violation of these Terms or others' rights.
Either party may terminate an ongoing engagement as described in the applicable project agreement. We may suspend or terminate access to the client portal for non-payment or breach of these Terms. Provisions that by their nature should survive (including intellectual property, disclaimers, and limitation of liability) remain in effect after termination.
These Terms are governed by the laws of [GOVERNING LAW STATE/JURISDICTION], without regard to conflict-of-law principles. We will attempt to resolve disputes informally first. If we cannot, disputes will be resolved in the courts located in [VENUE], except where local consumer law requires otherwise.
We may update these Terms from time to time. Changes are posted on this page with a revised effective date. Continued use after changes constitutes acceptance of the updated Terms.
Questions about these Terms can be sent to [CONTACT EMAIL].
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